Overview

Your privacy is very important to us. Please read this Privacy Policy to learn about the ways in which we use and protect your personal information. Click4Assistance have produced this privacy policy because we are committed to protecting the privacy of our clients and potential customers. Our success is built on our ability to maintain trust.

By accepting this Privacy Policy, you expressly consent to our use and disclosure of your personal information in the manner outlined in this Privacy Policy. If you object to this use and disclosure please do not register with us.

Our services are not available to children and we ask that persons under the age of 18 do not submit any personal information to us. If you are under 18 years old, you can use this service only in conjunction with and under the supervision of a parent or guardian.

If you have additional questions regarding Click4Assistance privacy, please contact our support department.

About us and the information we collect

Click4Assistance is a leading UK provider of technology allowing the ability of two or more parties to converse in real time using the Internet and its associated protocols. We are an application service provider (ASP) that offers the use of our technology to our customers and in turn their customers. Due to the technology involved we collect and store information on behalf of these customers, together with information collected through our own website and its associated products.

What information do we collect during account registration?

To use the solution an account must first be created with us. During this registration process your company contact details are taken and held against the account in question. This information is only for contact purposes while the actual account remains active.

What information do we collect during live assistance?

When a conversation starts between a visitor and a representative from a company using the Click4Assistance solution, various data is collected depending on how the chat window is configured.

This data can consist of gathered information before the conversation starts, for example, the visitor’s name and email address. During the conversation all correspondence sent between the parties involved is held on our systems. Once the conversation has ended this correspondence is deleted unless archived by the representative. After the conversation has ended the visitor can be asked to supply information for survey purposes (this is optional). This data is held if the conversation is archived.

What information do we collect during visitor tracking?

When using the tracking facility we log browser information including the visitors IP address, type of browser and operating system. This information is supplied to our customers providing them with a full statistics relating to the traffic on their website.

Security

We use industry standard practices to safeguard the confidentiality of your personal identifiable information, including encryption, "firewalls”, and Secure Socket Layers. Click4Assistance treats data as an asset that must be protected against loss and unauthorised access. We employ many different security techniques to protect such data from unauthorised access by users inside and outside the company. However, we would like to make our visitors and customers aware that perfect security does not exist on the Internet.