Surveys allow your business to gather information and feedback from the customer after the conversation. The information gathered can be stored within the system or emailed to you.

Example of a survey...

Surveys allow your business to gather valuable information from your customers including:

• Their experience using the chat facility
• How they came across your website
• Were their questions answered
• Any feedback regarding your products or services

As all aspects of the solution, the survey form itself is completely customisable, allowing any amount of information to be collected, you even have the facility to create you own drop-down list ensuring the user enters the correct information.