Proactive invitations allow you to approach and engage with customers while they browse your website.

An “invitation” of your design, based on your specific “rules” will appear on the customer’s browser offering them your help and assistance, once accepted a live conversation is started with your sales or support team.

Proactive Invitations Click4Assistance is like no other product, allowing you to create an unlimited number of “Invitations” each can be geared towards a specific product, service, special-offer or area within your website.

Automatic rules

“Rules” are used to define when a specific “invitation” is shown to a visitor. These rules can be based on the duration spent on the site, which page is being viewed, and even which keyword(s) brought the visitor to your website. Click4Assistance will send these “invitations” automatically, all you have to do is answer the incoming conversations and assist your customers!

You now have the unique ability to target customers looking at specific products, or even offer help during the checkout process or when a credit card fails validation.

• Reduced lost orders
• Engage when “special offers” are being viewed
• Offer advice on “complex” products or services
• Offer assistance about associated products (up-sell & cross-sell)
• Provide help during the checkout process (or when payment fails)