Click4Assistance live chat software offers a huge range of features specifically designed to assist your business, while providing a user-friendly environment to customers and your staff.

Using the latest Microsoft .NET and “smart client” technology ensures a reliable and robust solution, with no need to ever update, patch or roll out the latest version across your organisation.

So how does it work..?

Click4Assistance is a fully hosted solution, which resides in Europe’s largest and most secure datacenter based in London UK. A fully hosted system means no technical knowledge is required, allowing simple implementation within any website.

Simply install the Click4Assistance software onto you PC, this gives you the ability to handle conversation from potential customers (a bit like MSN messenger), it also allows you to configure and customise all aspects (chat button, chat window, customer surveys etc).

The “chat button” is like any other button on your website, it can be added to whichever pages you desire (in any location) in a matter of minutes, allowing customers to instantly start a conversation with you.

The architecture

• The solution has been designed for quick and simple implementation into any size organisation; all that’s required is a PC with an Internet connection.
• A fully hosted solution means no need to install, set-up and configure any server software, you can be up and running in minutes.
• Proven, reliable and robust providing high volumes of simultaneous conversations with low overheads ensuring optimum performance to all users.
• Truly flexible, whether you are a small business or international company. Click4Assistance is flexible enough to work and integrate within your existing business structure and processes.
• Compatible with all major browsers, there is no need for customers to download any software, ActiveX controls or Applets.

Major features

• Live assistance - Fully featured live help system allowing customers and their conversations to be managed simply and efficiently, including auto navigation, pre-defined replies and advanced call routing managing conversations using the live help software.
• Tracking and reports – Monitor visitors in real-time, what pages were viewed, how they came to your site and which keywords were used. Use reports and charts to assist with traffic analysis, marketing and promotional campaigns monitoring visitors on your site in real-time.
• Proactive invitations – Engage and interact with visitors on your website by sending proactive invitations asking "Can I be of assistance?" engaging with visitors on your site.
• Advanced features – Including contact management, customisable surveys, GEO code information together with the ability to convert textual chat into a phone-call conversation, even have conversations handled outside office hours advanced features.
• 100% customisable – All aspects of this solution can be easily configured to meet your business needs. From specific categories to the redesign of the chat window, its processes and workflow customising the live help software