Whether you intend to use live assistance for sales or support purposes, Click4Assistance is designed with the customer, operator and organisation in mind. Whatever the size and type of business we ensure the software remains simple to implement, easy to use and full of useful functionality.

To add live assistance to your website a small piece of script is added to the relevant webpage(s) providing the “chat button”, this button automatically changes state depending on whether operators are available or not. This “chat button” can also be added to electronic documents for example emails, PDFs, MS Word or Excel.

Design your own “Chat Buttons” and “Chat Windows” allowing a seamless fit within your website design and corporate image. Gather information before the conversation is started (phone number, email address etc), and gain useful feedback from the customer using configurable surveys.

A range of features just one click away:

Based on your requirements Click4Assistance can provide advanced call routing to specific operators or departments, conversations can be taken or allocated by individual operators. Observe which pages the customer has viewed Interact with the customer automatically navigating them around your site. Save time and quickly respond, use predefined answers to commonly asked questions with the ability to send links, images and text to the customer Call on your colleagues’ expertise and invite them into the conversation Plus much more…

Used in conjunction with the built-in CRM contact system, with advanced profile matching, operators have complete details on returning customers including previous conversations, notes and contact details.

Working for you outside office hours... Sales leads even when you’re unavailable Click4Assistance continues to work for your business outside normal office hours. Using the “Call-back” facility customers supply their contact details, which are then emailed to you.