Our live help software contains many standard and unique features all designed to generate more leads, increase sales and provide a better customer experience with minimal effort.

Hover over each of the features below for a brief description.

General features

Full Support and Online Help,  Automatic Updates and enchantments,  Full reporting and charts,  Unlimited conversations,  Multiple websites,  Works within all major browsers,  Operator alerts

Chat button and window

Customisable dynamic chat button,  Add chat button to electronic documents,  Hide chat button,  Fully customisable chat window,  Select a department,  Various Plug-in’s,  Gather information before the conversation starts,  Survey form,  No operators available,  Allow specific visitors to start a conversation

Conversations

Advanced text editor,  Predefined responses,  Typing flag,  Chat queue,  Available / On-Hold,  Push pages and Redirect,  View visitor pages,  Email conversations,  Internal conversations,  Allocate conversations,  Invite operators,  Archive and categorise conversation,  Assign or create a CRM contact,  Previous conversations and notes,  Search chat

Tracking & Proactive

Monitor site traffic in real-time,  Tracking history,  Referrer and keywords,  Ignore IPs,  Manually send proactive invitations,  Automatically send proactive invitations,  Fully customisable invitations

Extras

Call centre enabled,  Favourite applications and links,  Operator’s internal chat rooms,  CRM Contact system,  Secure SSL chat,  Phone4Assistance*

Remember you receive all these features for just one price.

Phone4Assistance* - Although 'Phone4Assistance' is a free service which provides your customers with a free call facility, your organisation is charged on a per minute basis for each call (UK-UK landlines are 5p/minute)